![]() Read about Residential Cleanup and Bulky Item Collection Programs.We accept Visa, MasterCard, and American Express. to 5:00 p.m.Ĭan I still make onetime payments over the phone? We are open Monday through Friday 7:00 a.m. We can assist you over the phone by walking you through the process and answering questions, but for security purposes, the bill payer must set up their own online account.Ĭan I still come in person to your office on 7000 National Dr. With our new system, you must go online and set up your own portal at.Why can’t customer service set up my auto pay over the phone for me? If you wait until you receive your invoice in the mail, you will mail payment to the Pasadena, CA address which is printed on that invoice. If you choose to print your invoice from the website, you will mail payment to our address in Livermore, 7000 National Dr., which is printed on that invoice.Why are there 2 different mailing addresses to submit my payment to? Some customers may have a new bill cycle (example your previous bill cycle was April-May-June, and now it may be May-June-July). Yes, after this current billing cycle single family customers will return to the 3-month billing cycle.Will my statement change back to a 3-month billing cycle? This is why you may be seeing a prorated amount on your invoice. Transitioning to the new billing cycle required some accounts to “catch up” on the month(s) not billed on the old system prior to the change. As of May 1st, we converted to a new billing system which caused some customer’s billing cycle to change.Why is there a proration on my billing statement? To learn more about Waste Connections please visit our website, About Us | Sustainable Solutions for a Changing World – Waste Connections We will continue to be known as, and operate as, Livermore Sanitation, Inc. Waste Connections recently acquired Livermore Sanitation, Inc. We truly appreciate your patience and apologize for any inconvenience during this transition period. ![]() We are currently experiencing a much higher call volume than usual due to our recent billing conversion.
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